We want you to get the maximum benefit from your experience with us. The general information and guidelines below will help you to achieve this. When you walk into SkinSense, you will be greeted by the reception team who will check you in and show you to the waiting area and offer you a choice of refreshments.

Check In

To ensure that your visit to SkinSense Beauty Therapy & Day Spa Retreat is a relaxed and memorable experience.

Please arrive 10 minutes prior to your scheduled appointment. This allows time for a leisurely check in, a change of clothes and a few moments to relax into the experience that awaits you.

To keep the serenity of the spa, we ask that you please turn off your mobile phone upon arrival.

Treatment Times

To accommodate all clients, treatments must start and finish at allocated times.

Cancellations

In the event that you may need to cancel or reschedule an appointment, we request your consideration by giving us 24 hours notice. “No shows” or appointments cancelled with less than 24 hours notice may result in a request for payment, this action is due to the demand on therapists time.

Scheduling Appointments

A 50% deposit is required for any package bookings. Appointments cancelled with less than 2 hours notice may result in a 100% cancellation fee.

Gift Vouchers – give the gift of beauty

Gift vouchers are available for any specific treatment or any dollar value. We can arrange for delivery of the gift vouchers via postage or courier (courier charge applies). Credit card orders are welcome. All vouchers have a 6 month expiry. NB. Vouchers are non refundable.

Refunds

Products and gift vouchers are non refundable. Products can be returned for replacement or spa credit when accompanied by a receipt within 30 days of purchase (conditions apply).

Payment Options

Payment is accepted by either cash, eftpos or credit card.
All prices include GST and are subject to change with out notice.

Loyalty Programme

Please ask for details on how you can earn SkinSense dollars with our loyalty card.

Appearance Medicine

For your convenience we can recommend ‘Appearance Medicine’ by a highly qualified medical practitioner. Please contact us for further information.

  THE EXPERIENCE