TERMS & CONDITIONS

Check In

To ensure that your visit to SkinSense is a relaxed and memorable experience.

Please arrive 10 minutes prior to your scheduled appointment. This allows time for a leisurely check in, a change of clothes and a few moments to relax into the experience that awaits you.

To keep the serenity of the spa, we ask that you please turn off your mobile phone upon arrival.

Treatment Times

To accommodate all clients, treatments start and finish at the allocated times.

Cancellations

We request your consideration by giving us 24 hours notice. ‘No shows’ or appointments cancelled with less than 24 hours’ notice may result in a request for payment, this action is due to the demand on therapist time.

Scheduling Appointments

A 50% deposit is required for any package bookings. Appointments cancelled with less than 2 hours notice may result in a 100% cancellation fee.

Appearance Medicine

For your convenience we can recommend to you a highly qualified medical practitioner, please enquire to make a booking.

Rewards

As a valued frequent client and to thank you for your loyalty you will earn ‘SkinSense Dollars’ on both products and services. For every $100 spent on
products and/or services you will earn X5 SkinSense Dollars, once you have accumulated X20 SkinSense Dollars you can redeem your dollars at check out for any services or products we offer. Your SkinSense Dollars can be used all year round and they are valid for 12 months.Please ask for details on how you can earn SkinSense dollars with our loyalty card.

Gift Vouchers

Available for any treatment or any dollar value. We can arrange for delivery of the gift vouchers via postage, email or courier (courier charge applies).
All vouchers have a 6 month expiry.  NB: Vouchers are non-refundable.

Online Shop / Book Online

Visit our website www.skinsense.co.nz to purchase professional skincare products, gift vouchers or to book online.
 

Refunds

Products and gift vouchers are non refundable. Products can be returned for replacement or spa credit when accompanied by a receipt within 30 days of purchase (conditions apply).

Payment Options

Cash, eftpos or credit card.
All prices include GST and are subject to change without notice.