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Terms & conditions

Our Terms
We provide services and products to you subject to our Terms and Conditions as noted below. 
By using our website, purchasing services, products or otherwise engaging with us, you are
acknowledging that you have read, understood and agree to be bound by these Terms.
We encourage you to check our Terms each time you visit our website and we may amend these
Terms at our discretion and at any time without prior notice to you, we will update this on our
website as soon as possible. Amendments include adding or removing products and services,
changing eligibility to accumulate SkinSense Dollars or terminating the offer of SkinSense Dollars.
These Terms are governed by and will be construed in accordance with the laws of New Zealand. If
any part or provision of these Terms are deemed to be invalid, unenforceable or illegal, the
remaining provisions shall remain in force and effect.
Please review our other policies or offers you find on our website or in our salon as these apply in
addition to our Terms. 
We will comply with the Privacy Act 2020 – please read our Privacy Act.

If you have any questions or concerns about these Terms please contact us

We know that there are times when you are unable to make your appointment and that you may
need to change it, during this time with Covid-19, to protect the health and well-being of our clients
and staff, we ask you to please contact us as soon as possible, also to reschedule any appointments
with us if you are feeling unwell at all. We kindly ask your consideration by giving us 24 hours’ notice
if you need to change or cancel your appointment. ‘No shows’ or appointments cancelled with less
than 24 hours’ notice may result in a request for payment, this action is due to the demand on
therapist time. If you have any questions, please don’t hesitate to contact us or email 

Check In and Scheduling Appointments 
To ensure that your visit to SkinSense is a relaxed and memorable experience.
Please arrive 10 minutes prior to your scheduled appointment. This allows time for a leisurely check
in, a change of clothes and a few moments to relax into the experience that awaits you.
To keep the serenity of the spa, we kindly ask that you please turn your mobile phone volume
setting down upon arrival.
To accommodate all clients, treatments start and finish at the allocated times.
​An advanced skin consultation is a prerequisite before a course of treatments and is free, all relevant
medical conditions need to be declared at this time due to the nature of some treatments. Some
treatments cannot be performed on everyone, your therapist will ask you specific questions relating
to the treatment which must be answered. If a new medical condition arises while you are
undergoing a course with us please advise us immediately, we may have to postpone your
appointment to a later date.
Clients under 18 years of age must have parental or guardian approval by way of signing on behalf of
them. The guardian accepts these terms and conditions. 
Courses are non-transferable and non-refundable. Courses cannot be cancelled.
A 50% deposit may be required for any package bookings. Appointments cancelled with less than 2
hours’ notice may result in a 100% cancellation fee.

Website use and Product Information
Our website provides general information about our services and products. The equipment you use
to view our website may effect the display of our products, we will endeavour to deliver the

matching item but we do not warrant that the product we deliver will be identical to what is
displayed online. 
Some products displayed online may not be available for immediate despatch and may require a
waiting period for delivery, in this case we will make contact with you to advise you of the
approximate wait time.
When you place an order on our website to purchase services and/or products, you will be required
to provide sufficient details to enable us to fulfil and deliver your order.

Specials and promotions are subject to availability unless otherwise stated. Discounts are off the
regular retail or service price and are not available in conjunction with any other offer. 
We reserve the right to withdraw promotions and offers at any time and for any reason without
notice. Free products or free services cannot be exchanged for cash, resold or returned for refund or
replacement unless the product is faulty. 

Pricing and Payment Options
Pricing is displayed in New Zealand dollars, inclusive of Goods and Services Tax (GST). We take care
to display accurate pricing but in the event of a pricing error on our website, the incorrect price will
not be honoured and we reserve the right to cancel any orders placed on our online store. 
All prices include GST and are subject to change without notice.
Payment options include: Cash, eftpos or credit card. 

Gift Vouchers
​Available for any treatment or any dollar value. We can arrange for delivery of the gift vouchers via
postage, email or courier (courier charge may apply).
All vouchers have a 6 month expiry.  NB: Vouchers are non-refundable.

Online Shop / Book Online
​SkinSense is committed to providing you with a safe and secure shopping experience. All payments
completed via our website are encrypted to protect our customers. Visit our website to purchase products, gift vouchers or to book an appointment online.

Appearance Medicine
For your convenience we can recommend to you our highly qualified medical practitioner for anti-
wrinkle injections or filler injections, please enquire with us to make a booking.

Adverse Reactions
When purchasing products from us online, please take care to select the appropriate products for
your skin. If you are unsure, please contact us prior to ordering. 
If you experience any adverse reaction to your skin or body, which you believe may be related to one
of our skin services or at home products, please make contact with us as soon as possible so we can
try to assist you. Nothing in our Terms will limit your rights as a consumer under the Consumer
Guarantees Act 1993 to the extent that such limitation or contracting out is prohibited by that Act.

Trade Mark/Intellectual Property
SkinSense is a New Zealand Registered trade mark that belongs to us. You must not use our trade
mark without express authorisation.

Terms of Sale
The following Terms and Conditions of sale apply to purchases by you through our website, via email
or by phone.
By completing a purchase order you are confirming your agreement to our Terms.

Acceptance of Orders: Dispatch is subject to stock availability and you will be advised if a product is
unavailable. We will not be liable to any person if we are unable to fulfil any order.

Delivery:  We supply to addresses within New Zealand only, please ensure the delivery address is
correct and complete (including any business name if shipping to a work address) as we may be
unable to change these details once the order has been placed. We do not take responsibility for any
orders that go missing due to incorrect delivery information. Rural addresses can take longer to

Cancellations:  Please check all details are correct prior to completing payment. Once your order is
confirmed we may not be able to change or cancel your order.

Returns / Refunds:  Please choose items carefully as products and gift vouchers are non-refundable.
Products can be returned for replacement or spa credit when accompanied by a receipt within 10
days of purchase (or of receiving the order if made online), unless a product is faulty and/or required
by the Consumer Guarantees Act. 

Pricing:  We will charge you the price shown on the website at the time you submit your order,
unless there is an error. You may be charged additional delivery fees.

Gift Certificates:  Our gift Certificates can be purchased online or instore and can be used for the
purchase of services or products but are not available to use online at To use
your gift certificate please present this at the time of purchase for full or part payment. 

Customer Relationships:  We require clients to have a client profile on our system so we can record
the products you purchase from us. This is created when you first contact us via our online shop, a
client profile will automatically be created in our system. We ask you to provide your name, contact
phone number and email address so we can contact you about our services and products and we
depend on you to ensure all information you supply is true and correct and that you update us if
your details change.

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